# Troubleshooting

> Fixes for common Oyster problems — no answer, weak answers, uploads that do not process, conversations that will not open, sign-in after the move, and being slowed down.

Source: https://documentation.redorca.ai/reference/troubleshooting/
Last updated: 2026-11-01

## No answer comes back

- Check the status dot in the sidebar footer. If it is red, Oyster's service cannot be reached; wait a moment and retry.
- If Oyster is busy, it says so and shows your place in line. Wait rather than resending.
- Without an account you get one message a day. Sign in for no daily limit.

## The answer is weak or off-topic

- Add specifics and real identifiers; ask one focused question. See [Write better questions](https://documentation.redorca.ai/guides/better-questions/).
- For file questions, confirm the file is **ready** and use RAG Analyst.
- Try a larger model from the footer picker for harder questions; it is slower.
- Give the answer a 👎 with a correction.

## An upload does not process

- Watch the chip's status; large files and video take longer.
- **failed** shows the reason when you hover it. An unsupported or damaged file is refused rather than half-read.
- Check the [size limits](https://documentation.redorca.ai/reference/limits/) and your daily allowance.
- Remove the item and add it again.

## A conversation will not open

You see an error with **Try again**. Retry; if it persists, the conversation may have been deleted. Your other conversations are unaffected.

## A suggested question does not run

Click it once: it opens the chat, sends the question and streams the answer. If nothing happens, check the status dot; sending is refused while Oyster is unreachable.

## A citation will not expand

Some sources have a passage but no public link; the retrieved text is still readable. A citation from an older index may not expand — the answer text is still what the model used.

## I am signed out on redorca.ai

A sign-in belongs to one site. Sign in once on redorca.ai with the same account you use on redorca.tech. See [Moving from redorca.tech](https://documentation.redorca.ai/get-started/moving-from-redorca-tech/).

## Oyster stopped loading after many reloads

Reloading the app many times in a short period can get your connection slowed down or paused for a few minutes, to protect the service. Wait a few minutes and open it again, once.

## Still stuck?

Use **Report a bug** in the sidebar footer, or write to [info@redorca.tech](mailto:info@redorca.tech).