# Data and privacy

> What Oyster stores with and without an account, how account conversations are used to improve Oyster, where the models run, and how to withdraw or delete your data.

Source: https://documentation.redorca.ai/understand/data-and-privacy/
Last updated: 2026-11-01

This page explains Oyster's data handling in plain terms. The binding text is the [privacy policy](https://redorca.tech/privacy#oyster) and the [terms of service](https://redorca.tech/terms#oyster).

## Without an account

- Your conversation stays in your browser. It is **not stored on our servers** and **never used for training**.
- Files you attach go into a temporary space tied to your browser, separate from everyone else's, and are **deleted after 30 days without use**.

## With an account

- Your conversations are stored in your account and visible only to you.
- **They are used to improve Oyster's AI.** That is the condition of the free account, not an optional extra, and it is part of the agreement you accept before your first message.
- Exchanges that contain credentials are **dropped** from training data, not redacted.
- Files you upload stay in your own private workspace. Other accounts cannot see them.
- [Long-term memory](https://documentation.redorca.ai/guides/memory/) is yours to switch off, review, edit, export and delete, and its content is encrypted at rest.

## Where it runs

Oyster's models run on infrastructure Red Orca operates in the EU. Your conversations are not sent to a third-party AI provider. All traffic to Oyster is encrypted (HTTPS).

## Your controls

All in **Settings** (the wheel in the sidebar footer):

| Control | What happens |
|---|---|
| Delete a conversation or a file | It is removed. |
| **Delete my memories** | Erases every memory. |
| **Export JSON** (in Manage memories) | Downloads your memories. |
| **Withdraw my agreement** | Your chats are excluded from every dataset built afterwards, and your chat access ends. You can accept again later. |
| **Delete my account** | Permanently deletes your account and sign-in, every conversation and message, every file, image, video and note you uploaded, and your agreement record. Type your email to confirm. |

:::caution
One Red Orca account signs you in to Oyster, Dolphin and Shark. Deleting it from Oyster removes the sign-in for all three. A model that has already been trained cannot be untrained.
:::

## Questions

Write to [info@redorca.tech](mailto:info@redorca.tech).