Troubleshooting

No answer comes back

• Check the status dot in the sidebar footer. If it is red, Oyster’s service cannot be reached; wait a moment and retry.
• If Oyster is busy, it says so and shows your place in line. Wait rather than resending.
• Without an account you get one message a day. Sign in for no daily limit.

The answer is weak or off-topic

• Add specifics and real identifiers; ask one focused question. See Write better questions.
• For file questions, confirm the file is ready and use RAG Analyst.
• Try a larger model from the footer picker for harder questions; it is slower.
• Give the answer a 👎 with a correction.

An upload does not process

• Watch the chip’s status; large files and video take longer.
• failed shows the reason when you hover it. An unsupported or damaged file is refused rather than half-read.
• Check the size limits and your daily allowance.
• Remove the item and add it again.

A conversation will not open

You see an error with Try again. Retry; if it persists, the conversation may have been deleted. Your other conversations are unaffected.

A suggested question does not run

Click it once: it opens the chat, sends the question and streams the answer. If nothing happens, check the status dot; sending is refused while Oyster is unreachable.

A citation will not expand

Some sources have a passage but no public link; the retrieved text is still readable. A citation from an older index may not expand — the answer text is still what the model used.

I am signed out on redorca.ai

A sign-in belongs to one site. Sign in once on redorca.ai with the same account you use on redorca.tech. See Moving from redorca.tech.

Oyster stopped loading after many reloads

Reloading the app many times in a short period can get your connection slowed down or paused for a few minutes, to protect the service. Wait a few minutes and open it again, once.

Still stuck?

Use Report a bug in the sidebar footer, or write to info@redorca.tech.